Thank you for using www.lourota.com (the ‘site’). Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of us and that you agree to abide by them. If you do no agree to these terms of use, please refrain from using our site. These terms and conditions govern your use of the site and purchase of goods from the site.


The site www.lourota.com is operated by Lou Rota Ltd ("We"); we are a company registered in England and Wales under registration number 08663407. Our registered office is 145 - 157 St John St, EC1V 4PY, London, UK. Our VAT number is 172 7792 73. We can be contacted on +44 (0)20 3740 3340 or via our email address info@lourota.com. In these terms and conditions ‘we’, ‘us’, ‘our’ means Lou Rota Ltd.


By placing an order with us you will be deemed to have read, understood and agreed to our Delivery and Returns Policy, our Privacy Policy and these Terms of use (‘Terms’) for the lourota.com website (‘Site’) provided by Lou Rota (‘we/us’). Should you be unhappy with any aspect of these terms, then please get in touch using the contact details above.


In order to create a contract between you and us, please follow the simple steps taking you through the process of placing an order. By doing this you offer to buy the goods at the prices indicated as well as pay the relevant delivery charges. We will send an automated order acknowledgment email to you, listing the products you have ordered.

Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by Lou Rota Ltd. The acceptance of your order and the completion of the contract between you and us will take place when your order is ready for dispatch, unless we have notified you that we have not accepted your order or you have cancelled it. Once we have accepted your order it becomes a binding contract, subject to your rights of cancellation.

Non-acceptance of an order by us will occur in circumstances whereby we identify a pricing or product description error; the ordered product is out of stock or unavailable; or if we do not obtain authorisation for your payment. We reserve the right to cancel your order without liability. In such circumstances we shall let you know as soon as possible.

Your Paypal account will be debited immediately the order is placed although the item(s) may not be dispatched immediately. This does not affect your statutory rights.

We reserve the right to withdraw any products from the site at any time and/or remove or edit any materials or content, therefore, prices and availability of goods are subject to change without notice.


You agree to use the site for lawful purposes only, and access the site solely for your own personal use. You must not use any content of the site for any commercial or illegal purpose.

Your use of the site should in no way infringe, restrict or inhibit the use and enjoyment of this site by any third party.

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any time period.

You agree not to import or transfer to this site, either directly or indirectly any information or content which is or may be inaccurate, misleading, defamatory, obscene or offensive, in breach of intellectual property right or damaging to the software or performance of this site.

We reserve the right to suspend the site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the site with immediate effect if you breach any of these terms.

It is your responsibility to ensure you have the appropriate hardware and software (including virus protection) to enable you to access and use this site through your computer in a safe and secure manner. We are not responsible for any virus or bug that affects your computer or network as a result of using or downloading information from this site. Whilst Lou Rota takes all reasonable measures to ensure a fast and reliable service, it does not guarantee that your use of this site will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.


We take every care to ensure all information we provide on this site is correct and up–to-date. This includes:

Product descriptions and specifications

Pricing and delivery charges (please refer to our delivery pricing section for further information.)

The use of photographic images to show accurate product detail and colour. Please note, we take every care to ensure that the description and specification of our products are correct at the time of going to press. However, due to the handmade nature of each product, specifications and descriptions on this site are not intended to be binding and are intended only to give a general description and there may be small variations in size of plate and size and/or design and positioning of animals and flowers. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by software or computer system used by you, and of course the handmade nature of each product.

Furthermore, customers placing an order for vintage china and/or furniture accept and agree that it has been pre-used and will likely have a patina of age, and that furniture is not intended for heavy and/or daily use. Tableware may be put in the dishwasher but the customer accepts that - as will all fine china - this may be responsible for colours fading over time.

Availability of stock. Please note, whilst every effort is made to maintain the accuracy of our information on available stock, on occasion discrepancies may occur. Should you place an order for an item displayed as available on our website, and in fact this item is out of stock, we will notify you as soon as possible.

At any given time information posted on our website may be subject to inaccuracy or may be out of date. All content provided on the site is subject to change without prior notice.

Lou Rota Ltd intends to use its content to enhance and improve the shopping and purchasing experience on its website. In no way is the content used on our site intended to offend any of our visitors and/or customers. Any links we may provide to other websites are chosen carefully to ensure the linked sites are appropriate. We will not however be responsible nor liable for your use of any other website which may access via links within our site. Lou Rota does not control these sites and is not responsible for their content. No statement on this website shall be deemed to affect your statutory rights.


This website and its content is copyright of Lou Rota Ltd. We are the owner or licensee of all intellectual property rights in our site, and in the material published on it. Those works and protected by copyright laws and treaties around the world. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

You must acknowledge that all imagery, graphics, photography, designs, brand names and all other intellectual property will remain at Lou Rota Ltd and/or will be upheld by their respective owners.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue
- loss of business
- loss of profits or contracts
- loss of anticipated savings
- loss of data
- loss of goodwill
- wasted management or office time

For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.


The terms outlined above constitute the entire agreement between you and us.

Any failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.

These terms and the relationship between you and us shall be governed by the laws of England, Scotland and Wales.

We reserve the right to vary the Terms from time to time and without notice, with such variations becoming effective immediately upon posting to the site. By continuing to use the site you will be deemed to accept any such variations